We have developed the following standards so that you know what level of service you can expect when using the Library. We will report on these standards quarterly and review them annually to monitor and improve our services.
We hope that the standards will:
If you have any thoughts or feedback on the standards, would like to know more (or even suggest new ones!) please contact us.
What we said |
How we did |
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Our standards |
July - September 2023 |
October - December 2023 |
Published opening hours will be maintained 95% of the time |
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90% of students who provide feedback after information skills sessions agree that the session has improved their understanding of using Library services and resources |
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80% of enquiries are resolved at first point of contact |
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100% of referred enquiries to the Library Second Line Support team will be responded to within one working day Monday - Friday |
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85% of approved ILL requests made via the Request Service will be supplied within 2 weeks |
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The Library website will be available for 98% of the time |
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Library Search will be available for 98% of the time |
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The AKLC will be checked on a daily basis and any maintenance or facilities issues reported to Estates within 24 hours Monday-Friday |
Nearly! We’re working on processes to ensure this happens. |
This happened 70% of the time. We'll try to do better! |
Any reported faults with open access PCs in the AKLC will be reported and logged with IT within 24 hours Monday - Friday |
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