The Library is pleased to announce we have recently launched our Customer Service Standards.  These have been developed, so you know what level of service you can expect when using the Library.  We hope that the standards will:

• help our users understand what they can expect in using the Library
• help us to understand how we are doing, and identify areas for improvement
• help us reach our target of achieving at least 90% satisfaction rating for library resources in the National Student Survey

We will report on these standards quarterly and review them annually to monitor and improve our services.  We'll also be developing new standards and adding to these over the next 12 months.

To view the standards in full, and to see how well we did with meeting them in the last review period, take a look at our new Customer Service Standards page.

If you have any thoughts or feedback on the standards, would like to know more (or even suggest new ones!) please contact us.

To make our collection more accessible, we have changed the borrowing policy for our print journals. Previously, all our print journals were reference only, meaning they could only be used within the Library. We have made selected journals loanable, so they can be used outside of the library.

Which journals can I borrow?

The following titles are available to borrow:

• Early Education Journal
• Writing in Education
• MA News
• Mathematics in School
• Symmetry Plus
• Primary Mathematics
• British Journal of Photography
• The Author
• Teaching English
• RE Today
• Jesuits and Friends
• Teaching Today

We have chosen these titles as they are current print subscriptions which we don't have online access to. If there is another journal within our collection you would like to borrow, contact us with the details and we will consider your request.

How long can I borrow them?

These items are available for our standard two-week loan period. However, unlike most items in our collection these are non-renewable, which means they must be returned as soon as the loan period is expired. They are also not available for reservation.

Lost or damaged items will incur a standard £15 administration charge to cover costs.

For more information about journals, please visit the Journals page in the Finding Resources guide on the Library website.

Your Library needs you!  Or more specifically, your feedback! 

We are constantly striving to improve our services so that we can support you to 'be brilliant', and we really value your feedback to help us do this.  We're a few weeks into the Autumn term and we'd like your input on how you think we're doing so far this academic year.

So we're interested to hear from you if you have any feedback at all (be it positive or negative!).  We want to know:

• How has your experience been working in the Library so far this term? 
• Have you been able to find all of the resources you need?
• If you're a new student, have you had a Library induction at all, and did you find it helpful?
• Is there anything else you'd like to see in the Library or anything else you'd like to tell us?

Fill in this online form, write on the feedback board in the Library, fill out one of the comments cards (available from the Library Helpdesk) or see other ways you can contact us.  You can give us feedback anonymously if you prefer, or leave your details and we'll respond to you.

Thank you for your help!